Terms & Conditions

collgen.co.ukTerms & Conditions of Collgen.co.uk

SPARTAN (the only official ecommerce agent of Coll Gen Limited) operates this website at www.collgen.co.uk as a service to SPARTAN (the only official ecommerce agent of Coll Gen Limited) customers and others who are interested in SPARTAN (the only official ecommerce agent of Coll Gen Limited) products and services. By visiting this website, you accept, without limitation or qualification, the following terms and conditions: Use of this Website and its Data. Unless expressly permitted by SPARTAN (the only official ecommerce agent of Coll Gen Limited) in writing or elsewhere on this website, you may not copy, reproduce, distribute, publish, store, cache, disseminate, display, perform, modify, create derivative works from, transfer, sell or in any way exploit the content of this website. You may not attempt to obtain lists of users or gain access to personal information of users or others from or via this website. You also may not use spiders, crawlers or similar utilities or use any automatic means to access, log-in to the website to register regarding any of its features. You may not attempt to obtain unauthorized access to computer systems, data or any services made available on or via their website or use their website or the services made available on or via it to interrupt, damage, disable, flood or impair this website, or to interfere with any other party’s use and enjoyment of it. You may not use this website or its services or features in violation of any third party’s intellectual property or other proprietary or legal right, or of any applicable law. You may not attempt to circumvent, reverse engineer, decrypt or otherwise alter or interfere with this website. Additional Features. This website may offer certain special features, functions, activities, offers or promotions (such as contests, or discounts) that be subject to terms of use, rules or policies in addition to, or in lieu of, these terms of use. We may notify you of the foregoing, but it is your responsibility, before participating in any such event, to read and understand all applicable terms, rules and policies related to it. In the event that visitors shall be permitted to post comments, testimonials and other content, for any content so posted, you grant SPARTAN (the only official ecommerce agent of Coll Gen Limited) a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, make, sell that content, in whole or in part, in any form, media, or technology now known or later devised or perfected. You represent and warrant that you own or otherwise control all of the rights to any such content that you may be permitted to post; that the content shall be accurate; that use of that content will not cause injury to any person or entity; and that you indemnify SPARTAN (the only official ecommerce agent of Coll Gen Limited) for all claims resulting from content you post. Intellectual Property. This website, the Coll Gen and Inventia brand, trademark and associated brands and marks, and Coll Gen and Inventia’s product names and trade dress are protected from unauthorized use by applicable law. You are not granted any right to use, and may not use, any of SPARTAN’s and Inventia’s copyrights and trademarks or other intellectual property; however, you may download material from this website solely for personal, private, non-commercial use by you. No part of this website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted, distributed or otherwise used in any way for any non-personal, public or commercial purpose without the prior written consent of SPARTAN (the only official ecommerce agent of Coll Gen Limited) . Products. Coll Gen and Inventia attempts to be accurate in its product descriptions. However, Coll Gen and Inventia do not warrant that any product descriptions or other content on this website is accurate, complete, reliable, current or error free. The appearances of colours and other product characteristics may vary depending on the monitor you use and other technical factors. If the description of a product offered by SPARTAN (the only official ecommerce agent of Coll Gen Limited) via this website is not materially accurate, your sole remedy is to return it in unused condition. Products made available through this website or purchased or received via it are for your personal, non-commercial use and not for resale. You may only order products from this website if you reside in the United Kingdom and you are at least eighteen years old. Unless otherwise indicated, all prices on this website are in pound sterling GBP. You agree to pay in full for any purchases, including any applicable taxes and delivery charges. Certain products that you may purchase or otherwise receive via this website may be subject to additional terms and conditions provided to you at or before the time of purchase. The risk of loss for all products purchased from this website passes to you upon our delivery to the carrier. SPARTAN (the only official ecommerce agent of Coll Gen Limited) reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you, whether due to suspected fraud or impropriety, stock limitations, operational or marketing decisions or any other reason; in that event, you will only be charged for quantities actually shipped. Customer Accounts. You are responsible for maintaining the confidentiality of your account and any applicable password or other security device and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. Suggestions. We welcome your suggestions, ideas and other submissions about the website, its content and our products. If you believe that you have a proprietary right to any such information or you want to assert any proprietary right in it, without use by us, please do not submit it to this website or show it to SPARTAN (the only official ecommerce agent of Coll Gen Limited) by any other means. If you want to send us any such material, you represent and warrant that it is original to you, that no other party has any rights to it, and that any “moral rights” in that material have been waived. You grant us and our affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, make, sell and what you have sent, in whole or in part, in any form, media or technology now known or later devised or perfected. Limitations on Use. Use of this website is intended solely for informational and entertainment purposes and as an online store. This website is not intended to provide medical information or advice. If you believe that you have a medical condition or medical need that relates to, or could be affected by, the use of any Coll Gen and Inventia product or service, consult your health-care provider prior to use. SPARTAN (the only official ecommerce agent of Coll Gen Limited) uses reasonable efforts to include only accurate and up-to-date information on this website; however, SPARTAN (the only official ecommerce agent of Coll Gen Limited) makes no representations or warranties about any information provided by or through this website by SPARTAN (the only official ecommerce agent of Coll Gen Limited) or any other party and assumes no liability for any errors or omissions. SPARTAN (the only official ecommerce agent of Coll Gen Limited) reserves the right to change the information included in, and content of, this website, including these terms of use, without prior notice. If you wish to link from any other website to this website, you must first obtain our prior written consent, which may subsequently be withdrawn by us at any time and for any reason. Your link must open in a new browser window or tab and link to the full version of the website. You are not permitted to use any linking method by which content on this website may be displaced on another website (a practice sometimes referred to as “in-line” linking). You may not link from any other website to this website in any manner such that this website, or any page of it, is “framed”, by any third-party material. You may not use any meta tags or any other “hidden text” utilizing any Coll Gen and Inventia trademark or other intellectual property without the express written consent of SPARTAN. Any unauthorized use automatically terminates the permission to link granted by SPARTAN (the only official ecommerce agent of Coll Gen Limited). 

LIMITATIONS OF LIABILITY SPARTAN (the only official ecommerce agent of Coll Gen Limited) IS NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEBSITE, ANY LINKED SITE OR OTHER WEBSITE ACCESSED THROUGH IT. WITHOUT LIMITING THE FOREGOING, THIS WEBSITE, AS WELL AS ALL INFORMATION AND PRODUCTS AND SERVICES INCLUDED ON IT OR MADE AVAILABLE TO YOU THROUGH IT, IS MADE AVAILABLE “AS IS”, WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SPARTAN (the only official ecommerce agent of Coll Gen Limited) DOES NOT WARRANT THAT THIS WEBSITE, ANY LINKED SITES OR OTHER WEBSITES ACCESSED THROUGH IT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR FEATURES. Disputes. 

The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

collgen.co.uk - skin care productsOur Contact Information.

SPARTAN (the only official ecommerce agent of Coll Gen Limited)

53 Dickens Drive, Old Stratford, Milton Keynes, MK19 6NW

shop@collgen.co.uk

spartan7309@gmail.com

tel.07538712168

Or

Coll Gen Limited, 590 Kingston Road, London, SW20 8DN

office@collgen.co.uk

best anti-ageing productsCustomer Information

You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

sensitive skin productsProduct Pricing

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

We reserve the right to alter all product pricing without notice. We also reserve the right to discontinue the availability of Products at any time at our sole discretion. If an order is cancelled any payment made for the Products will be refunded in full.

Product images are for illustrative purposes only. On occasion the item you will receive will be slightly different from that shown in the picture. SPARTAN (the only official ecommerce agent of Coll Gen Limited) endeavours to always have up to date and accurate images for products. Should you have any queries please refer to the item description which will correctly show you what product is for sale or call our customer services who will happily verify any queries you may have. 

men products winner bizziebaby silver awardYour Order and Delivery

When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

Prices quoted on collgen.co.uk are in UK Pounds Sterling. Outside the UK your credit card company will charge you in your local currency at the current rate. Please note that both charges and any refunds are in UK Pounds Sterling.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. 

If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account. 

It is your responsibility to supply correct billing and delivery address information. In the event that inaccurate address information has been supplied SPARTAN (the only official ecommerce agent of Coll Gen Limited) is unable to accept any responsibility for misdirection of your order.

Unfortunately, severe weather conditions can disrupt our couriers from time to time. These circumstances are beyond the control of both SPARTAN (the only official ecommerce agent of Coll Gen Limited) and its couriers partners. No refunds will be given on delivery services if the courier is unable to operate its normal services due to bad weather.

We must allow up to 14 working days (UK Deliveries) from despatch before a parcel is deemed lost in transit.

sosensentional excellent rewiews about collagen eye elixirShipping

All orders received by us are shipped subject to availability. 

We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery a full refund. 

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. 

best natural skincare productsCancellation Rights, Returns and Refunds 

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within seven working days from the day after you receive your goods.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective. 

No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

Please observe the following procedure for all returns to us:

On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

If you are returning your product because it is defective, please state the defect or defects.

Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state. 

If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

You are responsible for paying any postage or shipping costs incurred when returning the product.

We recommend that all returns be sent by registered post, so that a record of the return is available for you.

We will not issue refunds for any items lost or stolen in transit to us.

Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

Unused products may be returned promptly by customers to the address listed below:

SPARTAN (the only official ecommerce agent of Coll Gen Limited)

53 Dickens Drive

Old Stratford

Milton Keynes 

MK19 6NW

shop@collgen.co.uk

spartan7309@gmail.com

Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

beauty skin care companyCustomer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

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Where a Customer experiences a fault with a product it can be returned, subject to our returns policy above to:

53 Dickens Drive

Old Stratford

Milton Keynes

MK19 6NW

Events outside our control

 

Getting your parcel to you on time and as efficiently as possible is very important to us. We constantly review our delivery partners to ensure you get the best service at an affordable price.

no parabens productsFree Delivery

For all purchases above £80.00 we ship the goods for free! The parcel should arrive within 5 working days. If you're not in when your parcel arrives, a card will be left telling you where it is. It maybe be left in a safe place or there will be details on how to pick up your order. 

UK Royal Mail Standard Delivery- 5 working days- £5.99

UK Royal Mail Special Delivery- next working day- not available

We deliver the goods to UK destinations for delivery outside UK, please contact us on: 07538712168 or email: spartan7309@gmail.com, shop@collgen.co.uk or office@collgen.co.uk 

no preservative productsReturns Information

We always hope that you are pleased with your purchase. However, If you need to return an item for exchange or any other reason, please read the instructions below carefully.

hypoallergenic productsReturn Guidelines

We accept returns on the basis that the goods have been unopened, unused and are in a resaleable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact. Our products have security seals, and if these seals are broken then the item cannot be resold and will not be accepted by our returns department.

Triple Helix FormulaTerms

In the event that goods are being returned because of SPARTAN (the only official ecommerce agent of Coll Gen Limited) will be responsible for postage costs in replacing goods these costs will be reimbursed to you on receipt of the returned goods. SPARTAN (the only official ecommerce agent of Coll Gen Limited) retains the right to request photographic proof of damage caused to items before offering a refund. In the event that non faulty goods are returned we will make a charge for postage and administration. Non-faulty items must be returned to SPARTAN (the only official ecommerce agent of Coll Gen Limited) within 14 days. 

Natural collagenHow to Return Goods

SPARTAN (the only official ecommerce agent of Coll Gen Limited) Returns Department

53 Dickens Drive

Old Stratford 

Milton Keynes

MK19 6NW 

We hope that you are pleased with your purchase. If you need to return an item for exchange or any other reason, please read our Cancellation Rights, Returns and Refunds policy with in our terms of use. Then simply contact us by either of the following methods:

Email Send an E-mail to shop@collgen.co.uk or office@collgen.co.uk stating the order number. Detail the items you wish to return and tell us the reason for the return. We will contact you with in 2 working days with instructions on how to return the goods to us. 

Once your Return has been authorised we will ask you to send the goods back to us.

Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. You should obtain a receipt for the parcel when you send it. Please write you name and order number on the outside of the parcel.

Please allow 7 days for your parcel to reach us if you are in the United Kingdom, for returns from International locations please allow up to 28 days.