Privacy Policy

Privacy Policy of Collgen.co.uk

SPARTAN (the only official ecommerce agent of Coll Gen Limited) knows that you care how information about you is used and shared. We respect your privacy, and we appreciate your trust. This is our privacy policy; by visiting this website, you accept the practices and procedures described in it. You should carefully review this privacy policy before using this website.

  1. Personal Information.

    For the purposes of this privacy policy, “Personal Information” is personally identifiable information about an individual, as more particularly described under applicable privacy laws. Personal Information may include, without limitation: (a) your name; (b) your mailing address; (c) your email address; (d) your telephone number; (e) credit card information and related financial information; and (e) information concerning your interests, occupation, product use and preferences, and other demographic information identified with you personally. If you have set up an account that is password protected in order to purchase goods from this website or for any other purpose for which a password is needed for use of this website, that password is also part of your Personal Information.
  1. Policy Scope and Purpose.

    This privacy policy applies to your use of this website and our treatment of Personal Information collected through it by or on behalf of us. The information that we receive from visitors and from those who purchase products via this website helps us improve the website and the services that we provide. Your use of other websites may be subject to different or additional privacy policies posted on linked or associated websites, or websites to which you may be directed; those privacy policies shall control as to your use of those websites. For information regarding the collection and use of information on any of those websites or other third-party sites, please refer to the terms of use and privacy policies provided by those websites. Your participation in any marketing or promotional program such as a contest made available through this website may be subject to additional privacy considerations, as well as other terms specifically related to that program. In the event of a conflict between the rules of any such promotion and this privacy policy, the rules of that promotion shall apply concerning Personal Information collected as part of that promotion; such conflicts may include the right to share that Personal Information with co-sponsors of the promotion and with advertising, marketing and promotions administration companies.
  1. Our Information Collection Practices. 

The types of Personal Information that we receive and use:

(a) Information you transmit to us. 

We collect and for a period of time we store information that you send to us when using this website, whether by ordering products, asking for information or otherwise. It is always your choice whether to provide any such information, but if you do not supply some items of requested Personal Information, some features or services of this website may not be available to you.

You may also be asked to respond to additional questions to help us meet your needs, and if you request that information or that an order be sent directly to an individual other than yourself, you will also be asked to submit information about that individual.

(b) Automatically Collected Information. When you visit this website to place an order, to register with us (if that option is offered), or simply to browse, read or download information, we may automatically collect and store the following types of non-personally identifiable information received from you: (i) information from server logs found on your browser; (ii) click-through statistics; (iii) your IP address; (iv) the type of web browser you are using to access this website; (v) the type of operating system you are using; (vi) the name of the domain and host from which you access the Internet; (vii) the date and time you access this website; and (viii) the Internet address of the site from which you linked directly to this website. Automatically collected information of that kind typically provides us with a greater understanding regarding the use of this website, including which pages are the most popular with our visitors. That information also allows us to determine if this website is working properly and to make changes to this website that allows users to have better experiences on this website. We collect that information and track it for statistical purposes; we do not use it to identify or to market to a particular user.

  1. If you don’t Provide Personal Information.

You can use this website without providing any Personal Information. However, in order to take advantage of the full capabilities of this website and to obtain access to, and use of, many of the features found on this website, including placing orders for products offered for sale on this website, you must provide certain Personal Information. For example, we ask for your email address so that we can send you product information you have requested; if you do not provide that email address, we will not be able to send you that product information. You may need to also provide Personal Information when you participate in various services and promotions made available via this website.

  1. Choices Regarding your Disclosure of Personal Information. 

You are not required to register for an online shopping account or provide us with any Personal Information we request. If you do provide Personal Information through this website or otherwise, including Personal Information regarding individuals other than yourself, we will presume that you have the authority to provide that Personal Information, that you have provided that Personal Information voluntarily, and that you consent to the use of that Personal Information in the manner envisioned by this privacy policy.

  1. Use and Disclosure of Personal Information.

We do not sell, rent, license or trade Personal Information gathered on this website to any third parties, except as provided in this privacy policy. We may aggregate and use certain non-personally identifiable information and may share that information and statistical information with our marketing partners, advertisers or other third parties for research or marketing purposes.

  1. Business Uses of Information.

    SPARTAN (the only official ecommerce agent of Coll Gen Limited) uses Personal Information you provide to us:

(a) for login and marketing purposes;

(b) to provide the products or services that you have ordered or requested; 

(c) to allow you to participate in contests and other promotions;

(d) to process and ship orders;

(e) to send order and shipping confirmations;

(f) to provide customer service and respond to your requests and inquiries;

(g) to keep records regarding returns and exchanges;

(h) to protect both you and us against error and fraud;

(i) to send information and product and service alerts; and

(j) to record usage of this website. In addition, we may use your Personal Information to customize advertising and marketing information regarding our products and services, to contact you regarding our products and services, to enhance product and service offerings, and to fulfill promotions.

  1. We may also share your Personal Information with certain third parties that perform services for us.

    Those third parties may host this website, operate certain features on this website, print or send mailings, authorize and process your payments, provide customer service, analyze data and assist in fulfilling your orders, send e-mails on our behalf, or otherwise assist us with the operation of this website. Those third parties are not authorized to use or disclose your Personal Information for any purpose other than to perform the services designated by us.
  1. Use of Cookies. 

Cookies are pieces of information that a website transfers to an individual’s hard drive to identify previous visitors to the site. We use cookies to store information about your visit to this website in order to enhance your visit to this website. For example, storing that information will allow us to, on occasion, to customize account pages for you. 

We also use cookies and tracking technologies to: 

(a) track user visits and account set-ups;

(b) track your shopping cart and purchases; and

(c) save your password so you do not have to provide it each time you visit this website.

Cookies are text files that can be rejected, disabled or deleted by you at any time. You may be able to disable or delete cookies using your Internet browser settings. However, by disabling, deleting or rejecting cookies, you may inhibit the user experience on this website and other websites. For example, in order to complete online product-purchase transactions, cookies must be accepted.

  1. Security.

SPARTAN (the only official ecommerce agent of Coll Gen Limited) and authorized third parties employ reasonable measures, including administrative, technical, and physical measures, to protect your Personal Information from unauthorized access, loss, alteration, use or disclosure. For example, any Personal Information you enter on our accounts setup page, including, without limitation, your credit card and personal registration information, is encrypted before transmission to this website’s server by using encryption software. However, your Personal Information can never be entirely secure. As with other types of information, it may be transmitted over networks without appropriate security measures and may potentially be accessed, deleted, altered, used or disclosed by unauthorized persons. You can help us to protect your Personal Information by: (a) not sharing your password or other account information with others; (b) using a secure web browser; and (c) changing your password frequently. 

  1. Managing Your Information.

You have the right to ask us not to process your personal data for marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You can also exercise the right at any time by contacting us:

SPARTAN (the only official ecommerce agent of Coll Gen Limited)

53 Dickens Drive, Old Stratford, Milton Keynes, MK19 6NW

or

Coll Gen Limited 590 Kingston Road London SW20 8DN

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  1. Updates and Changes.

We may change this privacy policy from time to time by posting updated versions of the privacy policy on this website. If we make changes to this privacy policy, we may post a notice on this website, but it may only be up for a limited period of time. By continuing to use this website, you agree to the terms contained in this privacy policy and any updates; it is your obligation to review this privacy policy from time to time and to review updates that are posted on this website. The information we collect on this website will be treated in accordance with the privacy policy as in effect at the time the information is collected.